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The Sensory Spa Collection

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Our Shipping Policy

How We Do It

Contact us at thesensoryspaco@gmail.com for further assistance or questions. We are always happy to help! 

As soon as your order ships we will notify you via email. Please be aware when placing your order, that you agree that you understand we are currently processing orders in 5-10 Business Days, that does not included shipping times.

Please note these processing times are business days which include Monday through Friday. All of our Aromatherapy products are  handpoured and handcrafted - with every ounce of love so this can take some time - but we promise they are worth the wait. Once your order has been placed, we are unable to cancel or refund that order until processed. 

Returns and Refunds

How It Works

The Sensory Spa Collection is committed to 100% customer satisfaction. If you are unsatisfied for any reason, you may request a refund for your purchase. 

  1. Contact us directly with photos of your item(s) within 3 Business Days of receiving your purchase at thesensoryspaco@gmail.com 

  2. If you believe your package was damaged in shipping we ask that you contact us within 3 days of delivery at thesensoryspaco@gmail.com to quickly resolve the issue. 

  3. We're here to make things right - do not worry about shipping or returning item(s)

Our Privacy Policy 

Your Data is Secure

The Sensory Spa Collection acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper us of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online. 

The Sensory Spa Collection will not sell, rent, or trade email addresses or disclose personal information belonging to our valued customers. We respect your privacy and appreciate your business. 

Disclaimers

Our Policy

  • The Sensory Spa Collection is not responsible for incorrect email or postal address

  • The Sensory Spa Collection shall not be responsible for any 

    injuries, damage, or losses of any kind due to the customers use of any product from The Sensory Spa Collection. In any case, our maximum lability to you is the amount the customer paid for the product
  • We reserve the right to modify, alter, or discontinue any policies and terms included herein at any time without notice